Letter to Pride Manufacturing re: Medstar Surgical's Misrepresentations

February 25, 2011

Marc E. Charest
256 Sebonac Road
Southampton, NY 11968
631-259-3828

Pride Mobility Products Corp.
182 Susquehanna Avenue
Exeter, PA 18643

Re: Medstar Surgical & Quantum Rehab Chair.

Dear Sirs,

On or about August 11, 2010, while being fitted for a new wheelchair, I met a representative from your company by the name of Rudy at St. Charles Hospital wheelchair clinic in Port Jefferson, NY. Also there was a salesperson from Medstar Surgical, Gail. I did not get their last names.

In the intervening six months, Medstar, by their own admission, misled me about the status of the application to Medicare for my new wheelchair. Application was supposedly made on or about February 16, 2011. For more details, please see my blog about their continued errors at www.medstar-lies.blogspot.com. While I understand getting complex medical equipment is time consuming, Medstar has added an unnecessary six months in delays.

At our August meeting, Rudy stated that I could get a loaner power chair if I needed one, and at this point, I am in desperate need. Rudy also stated he would be able to work with me on the price of power options that Medicare will not cover.

If you could put me in touch with Rudy or provide him with my phone number I would greatly appreciate it.


Sincerely,


Marc E. Charest

Cc:
Zeb Pirzada, President, Medstar Surgical
St. Charles Hospital
-Mr. James O’Connor, Chief Medical Officer
-Dr. Craig Smested, Chief Medical Officer
-Dr. Jennifer Semel, Director Physical Medicine
-Mr. Dante Latorre, Vice President Care & Quality Management Services
The Joint Commission
-Incident #21408SCA-71532CMS
Congressman Timothy Bishop
News 12 Long Island